Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance
| Designation | Contact Person | Address | Contact No. | Email ID | Working Days | Working Hours |
|---|---|---|---|---|---|---|
| Customer Care | Deepika Sahu | 158, Chhoti Khajrani, GPO, Indore, Madhya Pradesh, 452001 | +91 9691367811 | deepikasahu1204@gmail.com | Mon-Sat | 09 AM – 05 PM |
| Head of Customer Care | -- | -- | -- | -- | -- | -- |
| Compliance Officer | Deepika Sahu | 158, Chhoti Khajrani, GPO, Indore, Madhya Pradesh, 452001 | +91 9691367811 | deepikasahu1204@gmail.com | Mon-Sat | 09 AM – 05 PM |
| CEO | -- | -- | -- | -- | -- | -- |
| Principal Officer | Deepika Sahu | 158, Chhoti Khajrani, GPO, Indore, Madhya Pradesh, 452001 | +91 9691367811 | deepikasahu1204@gmail.com | Mon-Sat | 09 AM – 05 PM |
The abovementioned details would facilitate the complainants to approach the concerned IA/RA before filing complaint to SEBI. For more details go to: - https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.